Question 1

1. How do I order a product?

Accepted Answer

Very easy! 🐾 Choose a product in our online store, add it to your cart, fill in your details and complete the purchase. We will then start creating a unique product for your furry friend.

Question 2

2. When should I use the contact form?

Accepted Answer

The contact form is intended for special requests - if you want different color combinations, special dimensions or personalization (e.g. with the dog's name).We would be happy to listen to your ideas!

Question 3

3. Do you do custom manufacturing?

Accepted Answer

Of course! Each product is handmade specifically for your dog .When ordering, enter the necessary measurements (e.g. neck circumference, chest circumference, etc.) and we will make sure everything is comfortable, safe, and beautiful.

Question 4

4. How long does production and delivery take?

Accepted Answer

Because each piece is handmade and made with lots of love , we usually need 5-7 business days to produce and ship. Delivery time:Europe: 5–7 daysRest of the world: 7–14 days

Question 5

5. Where do you ship products?

Accepted Answer

We ship worldwide 🌍! Our products delight dog lovers in different countries, so we will be happy if they make your dog happy too - wherever you are at home.We ship shipments with tracking. Shipping price list:Slovenia 4€Europe 7.5€Rest of the world 9.5€We are currently not shipping to the United States of America (USA) . This is due to the complicated customs clearance procedures and additional costs that customers would have to cover. We will notify all customers in a timely manner when shipping to the USA is resumed.

Question 6

6. Can I return or exchange the product?

Accepted Answer

As our products are custom-made , returns are usually not possible. But don't worry – if there is a problem (e.g. wrong size), please contact us and we will find a solution together.

Question 7

7. How do I care for the product?

Accepted Answer

For long life, we recommend hand washing with mild detergent and air drying.Washing machines and dryers are not friendly to handmade pieces.

Question 8

8. Do you offer gift wrapping?

Accepted Answer

Of course! 🎁 If you want to surprise a friend or other dog lover, we will gift wrap the product and add a personal message. Just write your wish in the notes when ordering.

FAQ

1. How do I order a product?

2. When should I use the contact form?

3. Do you do custom manufacturing?

4. How long does production and delivery take?

5. Where do you ship products?

6. Can I return or exchange the product?

7. How do I care for the product?

8. Do you offer gift wrapping?

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