TERMS AND CONDITIONS OF THE 4DOGS&MORE ONLINE STORE

Last updated: 11 August 2026

1. General provisions

These Terms and Conditions govern the use of the website and purchases made through the 4dogs&more online store at www.4dogsandmore.com.

These Terms and Conditions have been prepared in accordance with the applicable laws of the Republic of Slovenia, particularly the Slovenian Consumer Protection Act (ZVPot-1), the Electronic Commerce on the Market Act (ZEPT), the Obligations Code, the Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS), and applicable personal data protection legislation.

The seller and operator of the online store is:

P.Z.S. Pirc družba za storitve d.o.o.
Short company name: P.Z.S. Pirc d.o.o.
Sončna pot 8a
1370 Logatec
Slovenia

Company registration number: 2029073000
VAT identification number: SI90634284
Registration authority: District Court in Ljubljana
Share capital: EUR 7,500.00, fully paid

Email: 4dogsandmore@gmail.com
Telephone: +386 40 482 955

P.Z.S. Pirc d.o.o. is hereinafter referred to as the “Provider” or “Seller”. A website visitor or customer is referred to as the “User”, “Customer” or “Consumer”.

A Consumer is a natural person who purchases goods for purposes outside their trade, business, craft or profession. The special consumer protection provisions only apply to legal entities, sole traders and other persons purchasing in connection with their business where required by law or expressly agreed.

These Terms and Conditions are available to the User before an order is placed. By placing an order, the Customer confirms that they had an opportunity to read and accept these Terms and Conditions.

The Provider reserves the right to amend these Terms and Conditions. Each order is governed by the version published at the time the order was placed.

2. Products and product characteristics

4dogs&more primarily offers handmade dog equipment, toys, leashes, collars, harnesses, training accessories and other products for dogs and their owners.

The essential characteristics of each product are stated in the product description. Before placing an order, the Customer must review the description, dimensions, materials, intended use and any applicable warnings.

Because the products are handmade, minor variations in stitching, pattern placement, colour shades, material texture and other non-essential details may occur. Such variations are characteristic of handmade products and do not affect their agreed functionality, safety or quality.

Colours may differ slightly from the photographs due to screen settings, lighting conditions during photography and differences between material batches.

Photographs are illustrative. However, the delivered product must correspond to the description, selected options and agreement with the Customer in all essential characteristics.

Where a Customer orders a custom-made product, the Customer is responsible for the accuracy of the measurements and instructions provided. The Provider is not responsible for an unsuitable size where the product was correctly made according to incorrect measurements supplied by the Customer, provided that the measuring instructions were clear.

3. Prices

All prices are stated in euros and include VAT unless expressly stated otherwise.

Prices do not include delivery costs unless free delivery is expressly stated. Delivery costs are displayed in the shopping cart or before the order is submitted.

The price applicable to an order is the price displayed when the order is placed. The Provider may change prices without prior notice, but such changes do not affect orders that have already been confirmed.

Sales, promotional codes and special offers are valid until the stated date, withdrawal of the offer or sale of the available stock. Discounts and promotional benefits cannot be combined unless expressly stated otherwise.

When announcing a price reduction, the previous price is the lowest price applied by the Provider during the 30 days preceding the reduction, unless an applicable legal exception applies.

Despite reasonable care, an obvious error in a price or description may occur. If the Provider discovers the error before confirming the order, the Customer will be informed and may either proceed at the correct price or cancel the order. Any error discovered after the contract has been concluded will be resolved by agreement and in accordance with applicable law.

4. Ordering process

The Customer selects a product, its characteristics and quantity and adds it to the shopping cart.

Before submitting the order, the Customer can review the selected products, price, delivery costs and total amount and correct any errors.

To complete the order, the Customer enters the required contact information, delivery address and billing information and selects an available payment and delivery method.

The order is placed when the Customer clicks a button clearly indicating that the order entails an obligation to pay.

After placing the order, the Customer receives an acknowledgement or confirmation at the email address provided. The sales contract is concluded when the Provider sends the order confirmation, unless the message clearly states that it is only an automated acknowledgement of receipt and that the order will be confirmed separately.

If an ordered product cannot be made or delivered, the Provider will inform the Customer as soon as possible. The Customer may accept a revised delivery date, choose another product or cancel the order and receive a refund of any payment already made.

The contract may be concluded in Slovenian or English. Order information is stored in the Provider’s or Wix platform’s information system, and the Customer receives confirmation by email. If the Customer has created an account, the order may also be available through that account.

5. Payment methods

The available payment methods are displayed during checkout. Depending on the type of order, the available methods may include:

• payment by card through Stripe;

• payment through PayPal;

• payment by bank transfer or pro forma invoice where agreed;

• another payment method displayed during checkout.

The Provider does not store complete payment card details. Payments are processed by the relevant payment service provider in accordance with that provider’s terms and privacy policy.

For payment by pro forma invoice, production begins after payment has been received unless the Provider and Customer agree otherwise.

The invoice is sent to the Customer electronically or enclosed with the shipment.

6. Production and delivery

Products that are not in stock are made after the order is received. The usual production and dispatch preparation time is 5–7 business days unless a different period is stated on the product page or in the order confirmation.

A separate completion date will be agreed with the Customer for larger, special or wholesale orders.

The Provider will fulfil its obligations without undue delay and no later than 30 days after the contract is concluded unless a different period has been agreed with the Customer.

If the Provider cannot fulfil the order within the agreed period, the Customer will be informed. The Customer may set an appropriate additional period for performance. If the Provider does not fulfil the order within that additional period, the Customer may withdraw from the contract and receive a refund.

Orders may be delivered by GLS, DPD, Pošta Slovenije or another delivery service selected according to the destination and type of shipment.

Delivery time after the parcel has been handed over to the delivery service depends on the carrier and destination country and is not included in the production period.

The risk of loss of or damage to the goods passes to the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, physically receives the goods.

The Customer should inspect the parcel upon delivery. If the parcel is visibly damaged, the Customer should report the damage to the delivery service, take photographs where possible and inform the Provider.

Shipments outside the European Union may be subject to customs duties, import taxes and other charges. These are not included in the product or delivery price and are generally payable by the recipient.

If the Customer does not accept the parcel and it is returned to the Provider, non-acceptance does not itself constitute a valid withdrawal from the contract. The Customer may be responsible for justified additional return and redelivery costs.

7. Right of withdrawal

For a distance contract, the Consumer has the right to withdraw from the contract within 14 days without giving any reason.

For the purchase of goods, the 14-day withdrawal period begins on the day when:

• the Consumer or a third party designated by the Consumer, other than the carrier, physically receives the goods;

• the Consumer receives the final item or shipment where several items from a single order are delivered separately.

To exercise the right of withdrawal, the Consumer must inform the Provider of the decision to withdraw by means of an unequivocal statement before the withdrawal period expires.

The notification may be sent:

• by email to 4dogsandmore@gmail.com;

• by post to P.Z.S. Pirc d.o.o., Sončna pot 8a, 1370 Logatec, Slovenia;

• by using the model withdrawal form provided at the end of these Terms and Conditions.

Use of the model form is not mandatory. Any clear statement indicating that the Consumer wishes to withdraw from the contract is sufficient.

The Consumer must return the goods no later than 14 days after informing the Provider of the withdrawal.

Return address:

P.Z.S. Pirc d.o.o.
Sončna pot 8a
1370 Logatec
Slovenia

The Consumer bears the direct costs of returning the goods unless the return is due to a lack of conformity or the Provider and Consumer agree otherwise.

The Consumer may inspect and test the goods only to the extent reasonably permitted in a physical store. The Consumer is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Original packaging is not a condition for exercising the right of withdrawal. However, the Consumer should package the product appropriately to protect it from damage during return transport.

8. Refunds following withdrawal

In the event of a valid withdrawal, the Provider will reimburse all payments received from the Consumer, including the cost of the least expensive standard delivery method offered.

If the Consumer selected a more expensive delivery method, the Provider is not required to reimburse the difference.

The refund will be made without undue delay and no later than 14 days after the Provider receives notice of withdrawal.

The Provider may withhold the refund until the returned goods are received or until the Consumer supplies evidence that the goods have been sent back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless the Consumer expressly agrees otherwise. The Consumer will not incur additional fees as a result of the refund.

9. Exception for custom-made and personalised products

The right of withdrawal does not apply to goods that are:

• made according to the Consumer’s precise instructions;

• adapted to the Consumer’s personal needs;

• clearly personalised;

• made in a non-standard size or combination specifically for an individual Customer.

This may include products featuring a name, telephone number, individual wording or print, products made to individual measurements and other products that, due to their customisation, cannot reasonably be offered to another Customer.

Before the order is placed, the Provider will clearly inform the Customer where the selected product is excluded from the right of withdrawal because of its personalisation.

The fact that a product is made after receipt of an order does not automatically remove the right of withdrawal if the product was not made according to precise instructions or clearly customised for an individual Customer.

Exclusion of the right of withdrawal does not affect the Customer’s rights in the event of a lack of conformity or incorrect manufacture.

10. Conformity of goods

The Seller is liable for any lack of conformity that existed at the time of delivery and becomes apparent within two years of delivery.

Goods are considered to conform where they:

• correspond to the agreed description, type, quantity and quality;

• have the agreed characteristics and functionality;

• are suitable for the purposes for which goods of the same type are normally used;

• are suitable for a particular purpose made known to and accepted by the Seller;

• are supplied with the agreed accessories and instructions;

• have the qualities and performance features that a Consumer may reasonably expect, taking into account the nature of the goods and public statements made by the Provider.

The Consumer may exercise rights arising from a lack of conformity if the Seller is informed within two months of the date on which the lack of conformity was discovered.

The Consumer should describe the lack of conformity in detail and, where possible, provide photographs. The Consumer must allow the Seller to inspect the product.

The Consumer may initially require the goods to be brought into conformity free of charge through repair or replacement, unless the selected remedy is impossible or would impose disproportionate costs compared with the alternative remedy.

Repair or replacement will be carried out free of charge, within a reasonable period and without significant inconvenience to the Consumer, generally no later than 30 days. Where permitted by law, this period may be extended by no more than 15 days, and the Consumer will be informed in advance.

The Consumer may request a proportionate price reduction or terminate the contract, particularly where:

• the Seller has not repaired or replaced the goods;

• the lack of conformity remains despite an attempt to remedy it;

• the lack of conformity is sufficiently serious to justify an immediate price reduction or termination;

• it is clear that the Seller will not bring the goods into conformity within a reasonable period or without significant inconvenience.

Where the lack of conformity becomes apparent within 30 days of delivery, the Consumer may terminate the contract and request a refund in accordance with ZVPot-1.

The Consumer may not terminate the contract where the lack of conformity is minor.

The Seller’s two-year liability for a lack of conformity does not mean that a product cannot be subject to normal wear during that period.

Damage caused by the following will generally not constitute a lack of conformity:

• normal wear and tear;

• improper use;

• biting or chewing a product that is not intended for that purpose;

• continued use of a damaged product;

• inadequate maintenance;

• use contrary to the intended purpose or instructions;

• incorrect measurements or information supplied by the Customer where the product was correctly made according to that information.

This does not limit the Seller’s liability where the damage was caused by a lack of conformity that existed at the time of delivery.

No separate commercial guarantee is provided for the products unless expressly stated for a particular product. This does not affect the Consumer’s statutory rights relating to the conformity of goods.

11. Safe use of products

The Customer must use each product for its intended purpose and follow any applicable instructions and warnings.

Before each use, the Customer should inspect the stitching, webbing, buckles, snap hooks, cords, handles and other components.

A damaged or heavily worn product must not be used.

Dog toys are intended for supervised, interactive play between the dog and its owner unless expressly stated otherwise. They are not intended for unsupervised chewing. The toy must be removed if it becomes damaged or if the dog could swallow any part of it.

The Customer must select a product appropriate for the dog’s size, strength, age and intended use.

12. Gift cards

4dogs&more gift cards may be used to purchase products from the online store, excluding delivery costs unless stated otherwise.

Gift cards are valid for one year from the date of purchase unless a longer period is stated on the card.

Each gift card contains a unique code that must be entered in the appropriate field in the shopping cart or during checkout.

Gift cards cannot be exchanged for cash.

If the order value exceeds the gift card balance, the Customer must pay the difference using one of the available payment methods.

If the order value is lower than the available gift card balance and the system permits partial redemption, the remaining balance may be used until it is exhausted or the gift card expires.

In the event of an authorised refund for a product purchased with a gift card, the relevant amount will generally be returned to the gift card or issued as a new code.

13. Complaints

The Provider complies with applicable consumer protection legislation and seeks to resolve complaints quickly and amicably.

Complaints may be submitted:

• by email to 4dogsandmore@gmail.com;

• by post to P.Z.S. Pirc d.o.o., Sončna pot 8a, 1370 Logatec, Slovenia.

The complaint should include the Customer’s contact details, order number, a description of the issue and any relevant supporting evidence.

The Provider will acknowledge receipt and consider the complaint as soon as reasonably possible. If the complaint is rejected, the Consumer will be informed of the reasons.

14. Alternative dispute resolution

P.Z.S. Pirc d.o.o. does not recognise any alternative dispute resolution entity as competent to resolve a consumer dispute that the Consumer may initiate under the Slovenian Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS).

Nevertheless, the Provider will make reasonable efforts to resolve disputes amicably.

The European Online Dispute Resolution platform ceased operating on 20 July 2025 and is therefore no longer linked on this website.

Any dispute that cannot be resolved amicably will be subject to the court having jurisdiction under applicable law. This provision does not deprive a Consumer of the right to bring proceedings before a court available to the Consumer under mandatory consumer protection rules.

15. Personal data and cookies

The Provider processes personal data in accordance with the GDPR, ZVOP-2 and other applicable legislation.

Detailed information about the types of personal data, purposes, legal bases, retention periods, recipients, cookies and individual rights is provided on the separate “Privacy and Cookie Policy” page.

The website uses a cookie consent management banner. Non-essential cookies are only placed after the User has given consent.

16. Website operation

The Provider seeks to ensure the proper, secure and uninterrupted operation of the website but cannot guarantee that the website will always be available without interruptions or technical errors.

Access may be temporarily restricted due to maintenance, updates, security requirements or events beyond the Provider’s reasonable control.

The Provider is not liable for disruptions caused by internet service providers, payment systems, delivery services, force majeure or other circumstances beyond its reasonable control.

Nothing in this provision excludes or limits liability that cannot lawfully be excluded or limited.

17. Intellectual property rights

Website content, including text, photographs, graphics, logos, design and other elements, may be protected by copyright or other intellectual property rights.

It may not be copied, modified, published or used for commercial purposes without the Provider’s prior written permission, except where permitted by law.

18. Final provisions

Any matter not expressly governed by these Terms and Conditions is subject to the applicable laws of the Republic of Slovenia and directly applicable European Union legislation.

If an individual provision is found to be invalid or unenforceable, the validity of the remaining provisions will not be affected.

Translations are provided for users who do not speak Slovenian. In the event of any difference in interpretation, the Slovenian version prevails unless mandatory law provides otherwise.

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract. Use of this form is not mandatory.

To:

P.Z.S. Pirc d.o.o.
Sončna pot 8a
1370 Logatec
Slovenia
Email: 4dogsandmore@gmail.com

I hereby give notice that I withdraw from the contract for the purchase of the following goods:

Order number:

Order date:

Date on which the goods were received:

Consumer’s full name:

Consumer’s address:

Email address:

Consumer’s signature, only if this form is submitted on paper:

Date: