PRIVACY AND COOKIE POLICY
Last updated: 11 August 2026
P.Z.S. Pirc d.o.o. respects your privacy and processes personal data responsibly, lawfully and transparently. This policy explains which personal data we collect when you visit the 4dogs&more website or use our online store, why we process it, who may receive it and what rights you have.
1. Data controller
The controller of your personal data is:
P.Z.S. Pirc d.o.o.
Sončna pot 8a
1370 Logatec
Slovenia
Email: 4dogsandmore@gmail.com
Telephone: +386 40 482 955
Website: www.4dogsandmore.com
For any questions concerning personal data or the exercise of your rights, please contact us at the email address above.
2. Personal data we collect
Depending on how you use the website, we may process:
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your first and last name;
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delivery and billing address;
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email address and telephone number;
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information about your order, purchased products, payment, delivery, returns or complaints;
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information you provide through the contact form, email or telephone;
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information required to create and use a customer account;
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records of your consent and cookie preferences;
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technical information such as your IP address, device and browser type, and information about your use of the website where such processing is permitted or you have given your consent.
As a rule, we do not receive or store your full payment card details. Payments are processed by the selected payment service provider.
3. Purposes and legal bases for processing
Processing orders and performing contracts
We use personal data to:
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accept and process orders;
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make customised products;
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process payments;
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issue invoices;
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deliver orders;
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communicate with you about your order;
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handle returns, complaints and claims.
The legal basis is the performance of a contract or taking steps at your request before entering into a contract, in accordance with Article 6(1)(b) of the GDPR.
Compliance with legal obligations
Certain information, particularly information contained in invoices and business transaction records, is retained to comply with tax, accounting and other legal obligations.
The legal basis is compliance with a legal obligation under Article 6(1)(c) of the GDPR.
Responding to enquiries
We use information submitted through the contact form, email, telephone or social media to respond to your enquiry, prepare an offer or agree on a customised product.
The legal basis is taking steps before entering into a contract or our legitimate interest in communicating with customers, in accordance with Articles 6(1)(b) and 6(1)(f) of the GDPR.
Customer accounts
If you create a customer account, we use your information to manage the account, display your orders and provide account-related functions.
The legal basis is the performance of a contract under Article 6(1)(b) of the GDPR.
Security and prevention of misuse
We may process technical information to keep the website secure, prevent fraud, spam and other misuse, and resolve technical issues.
The legal basis is our legitimate interest in ensuring the secure and reliable operation of the online store under Article 6(1)(f) of the GDPR.
Analytics and marketing
We use analytics and marketing cookies or similar technologies only if you have given your prior consent through the cookie banner.
The legal basis is your consent under Article 6(1)(a) of the GDPR. You may withdraw your consent at any time through the cookie settings.
4. Recipients of personal data
We only disclose personal data to the extent necessary to provide a particular service.
Personal data may be processed by or disclosed to:
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Wix and its affiliated companies, which provide website hosting, operation and online store services;
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Stripe and PayPal when you use their payment services;
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GLS, DPD, Pošta Slovenije or another selected delivery service, which requires the recipient’s name, address and contact details to deliver the order;
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Usercentrics, which provides the cookie consent management service;
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providers of accounting, technical, maintenance or other necessary services;
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public authorities and other competent institutions where required by law.
Service providers may only use personal data for the agreed purpose or in accordance with their own legal obligations.
If you follow a link to a social media platform or another external website, any further processing of your personal data is governed by the privacy policy of that provider.
5. Transfers outside the European Economic Area
Some service providers involved in operating the website and online store may process personal data outside the European Economic Area.
Where such a transfer takes place, it must be based on an appropriate legal mechanism, such as an adequacy decision of the European Commission, Standard Contractual Clauses or another mechanism permitted by the GDPR.
Further information about an individual service provider and its processing practices is available in that provider’s privacy policy.
6. Data retention
We retain personal data only for as long as necessary for the purpose for which it was collected:
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order, invoice and payment information is retained for the periods required by tax, accounting and other applicable laws;
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customer account information is retained until the account is deleted, except for information that must be retained to comply with legal obligations;
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communications and enquiries are generally retained until the matter is resolved or for a maximum of two years, unless longer retention is required in connection with an order, claim or legal proceeding;
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consent records are retained for as long as necessary to demonstrate that valid consent was obtained;
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information processed on the basis of consent is retained until consent is withdrawn or until the expiry of the period specified for an individual cookie;
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information required to establish, exercise or defend legal claims may be retained until the applicable limitation periods have expired.
After the applicable retention period, personal data is deleted, anonymised or otherwise securely disposed of.
7. Your rights
Under the GDPR, you have the right to:
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request access to your personal data;
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request the correction of inaccurate data or completion of incomplete data;
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request deletion of your personal data where the applicable conditions are met;
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request restriction of processing;
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object to processing based on legitimate interests;
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request data portability where the applicable conditions are met;
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withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal;
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lodge a complaint with the competent supervisory authority.
You may submit your request to 4dogsandmore@gmail.com. To protect your personal data, we may request additional information to verify your identity before completing your request.
If you believe that your rights have been infringed, you may lodge a complaint with:
Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
Slovenia
Email: gp.ip@ip-rs.si
Website: www.ip-rs.si
8. Automated decision-making
We do not use personal data for automated decision-making that produces legal or similarly significant effects concerning an individual.
COOKIES
9. What are cookies?
Cookies are small text files stored on your device when you visit a website. They enable basic website functions, remember your preferences, support the purchasing process and, where you have given consent, enable website analytics and marketing functions.
We may also use similar technologies that perform functions comparable to cookies.
10. Types of cookies we use
Strictly necessary cookies
These cookies are required for the basic operation of the website and online store, including:
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website security and fraud prevention;
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operation of the shopping cart and checkout;
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access to customer accounts;
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remembering language preferences;
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storing your cookie choices;
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correct display and operation of the website.
Consent is not required for strictly necessary cookies because the requested service could not function properly without them.
Functional cookies
Functional cookies enable additional features, improve the user experience and support the display of external content. They are only placed where you have given consent, if consent is required.
Analytics cookies
Analytics cookies help us understand how visitors use the website, which pages they visit and whether technical issues occur. We use this information to improve our website and offer.
Analytics cookies are only placed after your prior consent.
Marketing cookies
Marketing cookies may be used to measure advertising performance, limit repeated advertisements and display content that is more relevant to a user’s interests.
Marketing cookies are only placed after your prior consent.
11. Cookie list and duration
The current list of cookies, including their provider, purpose, category and duration, is available in the cookie settings. You can access it by selecting “More Information” or by using the privacy settings icon on the website.
Because the technologies and services used by the website may change, the list displayed in the cookie settings is updated accordingly.
12. Managing and withdrawing consent
When you first visit the website, the cookie banner allows you to:
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accept all cookies;
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reject non-essential cookies;
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select individual cookie categories.
You may change your choice at any time through the privacy settings icon or button on the website.
You may also delete or block cookies through your browser settings. Blocking strictly necessary cookies may prevent certain parts of the online store from working correctly.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
13. Data security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information over the internet can guarantee complete security.
14. Changes to this policy
We may update this Privacy and Cookie Policy from time to time due to changes in our services, technologies or applicable law.
The current version is always available on this page, and the date of the latest update is shown at the top.
15. Contact
For questions concerning privacy, personal data or cookies, please contact us at: